Leg strap problems PLEASE help

So I got the game as a present from my dad was working fine for a lil while whlst i set it all up and works for whilst i do the warm up then the leg strap disconects and starts diconecting every 2 seconds litrally... I dont know what to do .... ive tryed new batterys and still the same.. |I dont have recipt as my dad brought it and really dont want to tell him its fulty what cabn I do?/|||Try this from the FAQ post in the Feedback and Support forum and see if it helps:
Q: I am having trouble syncing my peripherals with my PS3 or Wii console:
A: Here are a few helpful tips that you can try in order to help resolve the problem:
1) Check to see if the batteries are still charged
2) Check to see if you have the latest system update for your console
3) Unplug the EA SPORTS Active 2 USB adapter from the console and then plug in back in. Try to then sync up the devices again within EA SPORTS Active 2.
4) Hold down the sync buttons on the devices until it syncs up. When the lights have finished blinking then you are ready.
5) If that still doesn’t work, you may need to rebind the peripherals. If you can’t advance past the initial “Connect Peripherals” screen, wait for two minutes or so and an option will appear asking you to rebind the peripherals. Follow the onscreen directions.
6) If you are in the Main Menu you can access the rebind feature by going to Help and Settings from the Main Menu and select “Rebind Total Body Tracking System”.
|||Thank you for that..... ive tryed to rebind and it connects and then I play and it disconnects... its a lil odd... will buy brand ne batterys and try those... is there any kind i should get?? How would I know if i have the latest updates or not??|||Just done updates thats all ok... its only the leg starp that im having probs with changed the batteries over rom the leg strap and the arm strap and still had the same prob....|||If you want to try brand new batteries just get some good Alkaline batteries from the store. Other than that it sure sounds like you have a bad leg sensor. The easiest solution for that is to take it back where your dad bought it with the receipt for an exchange. If you're within the stores return policy date that shouldn't be a problem.
If you are outside that date or you just don't want to bug your dad for the receipt you can contact EA Customer service because there is a 90 day warranty for all of the sensors. It's in the back of the booklet that came with the game but the phone number is (650)628-1001 and a warranty mailing address of:
Electronic Arts Customer Warranty
900 N I-35 Suite 110
Austin, TX 78753
Good-luck|||Tryed new batteries and it still wont work.....Im not sure were he got it from was ment to be an xmass prezzie but only got it a few weeks bk as I live quite far from my poarents and dont see them much.... im soo peed off... i hope they can replace it..... will ea need any proof of purchase???? and is there a english number as im in the UL thank you x|||I'm in the US so my booklet has the same number / address as Ken. However, the information is located on the inside /outside of the back cover of the booklet that came with the game. You may want to check the booklet that actally came with your game for your closest number and address.
|||Hi caspa27,
As stated by DianeInIowa, the warranty information should be in your booklet. This information can also be found on our Support site for your region. I have linked the FAQs for US and UK Warranty process below for your convenience.
-Issy-
http://support.ea.com/app/answers/detail/a_id/34
http://support.electronicarts.co.uk/app/answers/detail/a_id/1092